GRI G3 Content Index
This sustainability report is based on the guidelines of the Global Reporting Initiative (GRI). For the first time METRO GROUP is reporting in line with the requirements of version 3.1 of the G3 guidelines, which represents a further step towards enhancing the transparency of the Company’s sustainability commitment. The report satisfies the requirements of application level B.
The following table refers to information in METRO AG’s sustainability report and annual report in respect of indicators and profile.
1. Strategy and analysis
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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1.1 |
Statement from the Management Board. |
Completely |
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1.2 |
Key impacts, risks and opportunities. |
Completely |
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2. Organisational profile
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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2.1 |
Name of the organisation. |
Completely |
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2.2 |
Primary brands, products and/or services. |
Completely |
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2.3 |
Structure of the organisation. |
Completely |
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2.4 |
Location of organisation’s headquarters. |
Completely |
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2.5 |
Countries where the organisation operates. |
Completely |
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2.6 |
Nature of ownership and legal form. |
Completely |
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2.7 |
Markets served. |
Completely |
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2.8 |
Scale of the reporting organisation. |
Completely |
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[AR 2012 // Overview of the financial year 2012 and forecast] |
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2.9 |
Significant changes during the reporting period. |
Completely |
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2.10 |
Awards received in the reporting period. |
Completely |
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3. Report parameters
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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3.1 |
Reporting period. |
Completely |
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3.2 |
Publishing date of previous report. |
Completely |
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The progress report 2011 was published on 23/5/2012 and the last sustainability report on 23/11/2010. |
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3.3 |
Reporting cycle. |
Completely |
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A sustainability report or a progress report is published once a year. |
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3.4 |
Contact point for the report or its contents. |
Completely |
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3.5 |
Process for defining report content. |
Completely |
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3.6 |
Boundary of the report. |
Completely |
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3.7 |
Specific limitations on the scope or boundary of the report. |
Completely |
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3.8 |
Basis for reporting on joint ventures and subsidiaries. |
Completely |
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[AR 2012 // Group structure] |
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3.9 |
Data measurement techniques and the bases of calculations. |
Completely |
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3.10 |
Effect of restatements of information provided in earlier reports. |
Completely |
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3.11 |
Significant changes from previous reporting periods. |
Completely |
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3.12 |
GRI Content Index. |
Completely |
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3.13 |
External assurance for the report. |
Completely |
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4. Governance, commitments and engagement
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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4.1 |
Governance structure of the organisation. |
Completely |
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4.2 |
Indicate whether the Chair of the highest governance body is also an executive officer. |
Completely |
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[AR 2012 // Corporate Boards of METRO AG and their mandates] |
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4.3 |
Independent members of the highest governance body. |
Completely |
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[AR 2012 // Corporate Boards of METRO AG and their mandates] |
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4.4 |
Mechanisms to provide recommendations or direction to the highest governance body. |
Completely |
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4.5 |
Linkage between compensation for members of the governance body and the organisation’s performance. |
Completely |
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4.6 |
Processes in place for the highest governance body to ensure conflicts of interests are avoided. |
Completely |
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4.7 |
Qualifications and expertise of the members of the highest gov- ernance body. |
Completely |
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[AR 2012 // Corporate Boards of METRO AG and their mandates] |
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4.8 |
Internally developed statements of mission or values, codes of conduct and principles. |
Completely |
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[SR 2012 // UN Global Compact Communication on Progress 2012] |
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4.9 |
Procedures of the highest governance body for overseeing the organisation’s identification and management of sustainability performance. |
Completely |
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[SR 2012 // UN Global Compact Communication on Progress 2012] |
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4.10 |
Process for evaluating the highest governance body’s own performance with respect to sustainability performance. |
Completely |
No process for evaluating sustainability performance is currently implemented. | |
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4.11 |
Implementation of precautionary approach or principles. |
Completely |
[SR 2012 // UN Global Compact Communication on Progress 2012] |
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4.12 |
Externally developed economic, environmental and social charters, principles or other initiatives. |
Completely |
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[SR 2012 // UN Global Compact Communication on Progress 2012] |
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OECD Guidelines for Multinational Enterprises embedded in different corporate guidelines |
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International standards along the supply chain (GLOBALG.A.P., IfS) |
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The Consumer Goods Forum Board Resolution on Sustainable Refrigeration |
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4.13 |
Membership in associations and/or national/international advocacy organisations. |
Completely |
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[SR 2012 // Goals: Social policies and stakeholder dialogue] |
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[SR 2012 // UN Global Compact Communication on Progress 2012] |
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4.14 |
List of stakeholders. |
Completely |
[SR 2012 // Goals: Social policies and stakeholder dialogue] |
There is no complete list. However, we report on our stakeholders at various points. |
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[SR 2012 // UN Global Compact Communication on Progress 2012] | |
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4.15 |
Basis for selection of stakeholders. |
Completely |
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[SR 2012 // Goals: Social policies and stakeholder dialogue] |
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4.16 |
Stakeholder engagement. |
Completely |
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[SR 2012 // Goals: Social policies and stakeholder dialogue] |
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4.17 |
Response to stakeholder requests. |
Completely |
Sample representation in the chapter “Social policies and stakeholder dialogue”. | |
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[SR 2012 // Goals: Social policies and stakeholder dialogue] |
Economic performance
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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Management approach |
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EC1 |
Direct economic value generated and distributed. |
Completely |
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EC2 |
Financial implications due to climate change. |
Not |
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In the course of our regular participation in the Carbon Disclosure Project we report about risks and opportunities due to climate change. |
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EC3 |
Benefit plan obligations. |
Completely |
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EC4 |
Financial assistance received from government. |
Not |
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Market presences |
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EC5 |
Standard entry-level wage and minimum wage. |
Not |
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EC6 |
Dealing with locally based suppliers. |
Not |
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EC7 |
Employment of local staff. |
Not |
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Indirect economic impacts |
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EC8 |
Investments for infrastructure and services. |
Not |
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EC9 |
Significant indirect economic impacts. |
Not |
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Environmental performance
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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Management approach |
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Materials |
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EN1 |
Materials used. |
Completely |
[SR 2012 // Key performance indicators: Paper – share of eco-friendly paper] |
The information on material consumption relates to the resource of paper. |
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EN2 |
Percentage of recycled materials. |
Completely |
[SR 2012 // Key performance indicators: Paper – share of eco-friendly paper] |
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Energy |
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EN3 |
Direct energy consumption (primary energy). |
Completely |
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[SR 2012 // Key performance indicators: Own fleet of lorries] |
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EN4 |
Indirect energy consumption (primary energy). |
Completely |
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EN5 |
Achieved energy savings. |
Completely |
Exemplary description with reporting of savings achieved. | |
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EN6 |
Energy-efficient products. |
Not |
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EN7 |
Reductions achieved in indirect energy consumption. |
Completely |
[SR 2012 // Energy and resource management: Ideas and action wanted] |
Exemplary description with reporting of savings achieved. |
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Water |
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EN8 |
Total water consumption. |
Completely |
[SR 2012 // Key performance indicators: Water – water consumption in l] |
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EN9 |
Water sources. |
Not |
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EN10 |
Water recycled and reused. |
Not |
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Biodiversity |
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EN11 |
Biodiversity: land in, or adjacent to, protected areas and areas of high value. |
Not |
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EN12 |
Biodiversity: significant impact. |
Not |
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EN13 |
Biodiversity: habitats protected or restored. |
Not |
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EN14 |
Management of impacts on biodiversity. |
Not |
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EN15 |
Biodiversity: red list species. |
Not |
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Emissions, effluent and waste |
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EN16 |
Total direct and indirect greenhouse gas emissions. |
Completely |
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EN17 |
Other relevant indirect greenhouse gas emissions. |
Completely |
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EN18 |
Reduction of greenhouse gas emissions. |
Completely |
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EN19 |
Emissions of ozone-depleting substances. |
Not |
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EN20 |
NOx, SOx and other significant air emissions. |
Not |
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EN21 |
Total water discharge by quality and destination. |
Completely |
[SR 2012 // Key performance indicators: Water – water consumption in l] |
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EN22 |
Total waste by type and disposal method. |
Completely |
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EN23 |
Total number and volume of significant spills. |
Not |
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EN24 |
Hazardous and special waste. |
Not |
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EN25 |
Water bodies and related habitats significantly affected by the discharges of water run-off. |
Not |
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Products and services |
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EN26 |
Reduction of environmental impacts of products and services. |
Not |
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EN27 |
Recycled products and packaging material. |
Not |
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Einhaltung von Rechtsvorschriften |
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EN28 |
Sanctions for non-compliance with environmental laws and regulations. |
Not |
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Transport |
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EN29 |
Environmental impacts of transports. |
Completely |
[SR 2012 // Key performance indicators: Changes of climate relevant emissions by segment] |
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[SR 2012 // Key performance indicators: Own fleet of lorries] |
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Overall |
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EN30 |
Total environmental protection expenditures and investments. |
Not |
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Social performance: labour practices and decent work
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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Management approach |
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Employment |
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LA1 |
Total workforce by employment type and region. |
Completely |
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[SR 2012 // Key performance indicators: Employees by age group] |
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[SR 2012 // Key performance indicators: Employees – number of nationalities] |
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LA2 |
Employee turnover. |
Completely |
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LA3 |
Benefits provided to full-time employees. |
Not |
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Labour/management relations |
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LA4 |
Employees covered by collective bargaining agreements. |
Not |
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LA5 |
Minimum notice period(s) regarding significant operational changes. |
Not |
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Occupational health and safety |
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LA6 |
Health and safety committees. |
Not |
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LA7 |
Rates of injury, occupational diseases, lost days and absenteeism. |
Not |
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LA8 |
Health and safety: prevention of diseases. |
Not |
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LA9 |
Health and safety: formal agreements. |
Not |
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Training and education |
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LA10 |
Average hours of training per year. |
Completely |
Information relates to Germany. | |
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LA11 |
Skills management and lifelong learning. |
Not |
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LA12 |
Employee performance and career development reviews. |
Not |
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Diversity and equal opportunity |
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LA13 |
Composition of governance bodies and employees. |
Completely |
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[SR 2012 // Key performance indicators: Employees by age group] |
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[SR 2012 // Key performance indicators: Employees – number of nationalities] |
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LA14 |
Basic salary ratio of women to men. |
Not |
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LA15 |
Return to work and retention rates after parental leave. |
Not |
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Social performance: human rights
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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Management approach |
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Investment and procurement practices |
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HR1 |
Human rights: investments and contracts. |
Not |
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HR2 |
Human rights: supplier involvement. |
Completely |
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HR3 |
Human rights: employee training. |
Not |
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Non-discrimination |
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HR4 |
Total number of discrimination incidents and corrective action taken. |
Not |
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Freedom of association and collective bargaining |
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HR5 |
Warranty of freedom of assembly. |
Completely |
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Child labour |
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HR6 |
Measures to avoid child labour. |
Completely |
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Prevention of forced and compulsory labour |
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HR7 |
Measures to avoid forced labour. |
Completely |
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Security practices |
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HR8 |
Human rights: security personnel training. |
Not |
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Indigenous rights |
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HR9 |
Disregard of the rights of indigenous people. |
Not |
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HR10 |
Operations subject to human rights reviews. |
Completely |
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HR11 |
Formal grievances regarding human rights. |
Completely |
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Social performance: society
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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Management approach |
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Local communities |
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SO1 |
Operations with implemented local community engagement. |
Not |
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Corruption |
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SO2 |
Corruption: number of business units analysed. |
Partially |
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SO3 |
Corruption: training of employees. |
Completely |
More than 80 percent of the approximately 17,000 employees classified as relevant have already received training on the anti-corruption guidelines. | |
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[SR 2012 // UN Global Compact Communication on Progress 2012] | |
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SO4 |
Corruption: action taken. |
Not |
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Public policy |
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SO5 |
Public policy positions and lobbying. |
Not |
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SO6 |
Policy: financial contributions. |
Not |
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Anti-competitive behaviour |
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SO7 |
Legal actions for anti-competitive behaviour, anti-trust and monopoly practices. |
Not |
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Compliance |
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SO8 |
Monetary value of significant fines and sanctions for non-compliance with laws. |
Not |
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SO9 |
Operations with significant potential or actual negative impact on local communities. |
Not |
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SO10 |
Prevention and measures to avoid negative impacts. |
Not |
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Social performance: product responsibility
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Profile |
Description |
Reported |
Cross-reference |
Explanation |
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Management approach |
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Customer health and safety |
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PR1 |
Health and safety: product analysis. |
Not |
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PR2 |
Health and safety: non-compliance with regulations. |
Not |
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Product and service labelling |
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PR3 |
Labelling and duty to inform for products. |
Not |
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PR4 |
Labelling: non-compliance with regulations. |
Not |
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PR5 |
Measures related to customer satisfaction. |
Completely |
All sales lines perform regular surveys on customer satisfaction. | |
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Marketing communications |
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PR6 |
Marketing communications: compliance with codes. |
Not |
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PR7 |
Marketing communications: non-compliance with regulations. |
Not |
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Customer privacy |
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PR8 |
Substantiated complaints regarding breaches of customer privacy protection. |
Not |
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Compliance |
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PR9 |
Significant fines regarding product liability. |
Not |
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