The chapter “Key performance indicators” provides information about METRO GROUP’s sustainability commitment in the form of key performance indicators (KPIs). It includes KPIs relating to the Company’s economic performance and our 4 fields of action.

The KPIs reported here are based on data that is gathered through a range of internal systems and central guidelines. The data is usually collected systematically every quarter for each sales line and country, and in some cases every month. The KPIs presented are generally based on data gathered for the whole METRO GROUP. For some consumption data, however, extrapolations are needed if only incomplete primary data is available. In very limited cases no reliable primary data is available that we can use to extrapolate consumption. Such consumption is therefore not included in the KPIs. The table Data range provides information about the coverage level of the respective KPI (see table below).

Some of the figures presented in previous sustainability reports differ from those contained in this report. In the reporting year we have also been able to retrospectively close data gaps for 2011 and thus further enhance the data quality. We also update data retrospectively if changes to methodology substantially impact the data reported. For this report we have included other companies or consumption levels not previously recorded in some KPIs. Wherever possible we present these KPIs with extended coverage, including for previous years. We have made it clear where measured or read-out data is not available for the previous years.

We do not have all measured or read-out data for energy consumption by the Media Markt and Saturn consumer electronics stores which are tenants in shopping malls. For that reason the coverage level of the energy-related KPIs is less than 100 percent. Similarly, there is no data relating to the quantities of paper not procured centrally by Media-Saturn. Correspondingly, the coverage level of the carbon footprint KPIs is less than 100 percent.

To date we have only been able to present the KPIs on work-related accidents, continuing professional development and vocational trainees for employees in Germany. For that reason the coverage level of those is just 36 percent. We present the KPIs “continuing professional development” and “vocational trainees” from the reporting year 2011 onwards. Community investments has been included in 2012 for the first time.

The selling space figures used as a basis for a number of key performance indicators are average figures for the year. They differ from the reporting date figures given in the annual report.

We are constantly enhancing our data collection techniques to improve transparency and management of our sustainability commitment.