|
Profile |
Description |
Reported |
Cross-reference |
Explanation |
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Management approach |
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Customer health and safety |
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PR1 |
Health and safety: product analysis. |
Not |
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PR2 |
Health and safety: non-compliance with regulations. |
Not |
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Product and service labelling |
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PR3 |
Labelling and duty to inform for products. |
Not |
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PR4 |
Labelling: non-compliance with regulations. |
Not |
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|
PR5 |
Measures related to customer satisfaction. |
Completely |
All sales lines perform regular surveys on customer satisfaction. | |
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Marketing communications |
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PR6 |
Marketing communications: compliance with codes. |
Not |
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PR7 |
Marketing communications: non-compliance with regulations. |
Not |
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Customer privacy |
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PR8 |
Substantiated complaints regarding breaches of customer privacy protection. |
Not |
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Compliance |
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PR9 |
Significant fines regarding product liability. |
Not |
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